Overview
As an Investigative Support Officer, you will assist in evidence building and general investigation support related to Housing Act Notices, prosecutions and Civil Penalties, ensuring accuracy and compliance. You will support the Senior Investigating Officer with debt recovery. You will coordinate intelligence, share relevant information with stakeholders and partners, and investigate private sector housing issues, including tenanted and empty properties, statutory nuisances, and public health concerns. You will help tackle rogue landlords operating unlawfully as well as help to tackle the criminal use of property.
You will be enthusiastic and self-motivated, with the ability to operate effectively as a member of a team and be able to undertake lone working, work flexibly, organise appointments and accurately follow working procedures. You will use your own initiative to breakdown problems, ask the right questions and take the appropriate action. You will have the ability to look at processes and determine the most effective manner to action them, proposing more constructive and time efficient practices.
You will have the opportunity to shape this role, bringing creativity and innovation to improve housing standards within the private sector across the borough as well as help disrupt criminal activity. Our team is committed to exploring new approaches and is not afraid to implement initiatives outside of conventional practice to achieve the best possible outcomes. You will work effectively by applying Government guidance as a foundation, supported by the Housing Standards Enforcement Policy to inform your daily practice. Additionally, you will be encouraged to collaborate with partners to secure optimal results and maximise productivity, ensuring that all relevant stakeholders are actively engaged in the process.
Wigan Council has been voted Overall Council of the Year at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
The Housing Standards team is a busy team, and we are looking for an individual who will make a valuable contribution. You will be part of an exciting service in which no two days are the same and you will have an opportunity to drive the standards of the private sector housing stock within our Borough.
Responsibilities
* Assist in evidence building and general investigation support related to Housing Act Notices, prosecutions and Civil Penalties, ensuring accuracy and compliance.
* Support the Senior Investigating Officer with debt recovery.
* Coordinate intelligence and share relevant information with stakeholders and partners.
* Investigate private sector housing issues, including tenanted and empty properties, statutory nuisances, and public health concerns.
* Assist in tackling rogue landlords operating unlawfully and help disrupt criminal use of property.
* Operate effectively as part of a team and, when required, undertake lone working and flexible arrangements; organise appointments and follow working procedures.
* Use initiative to breakdown problems, ask the right questions and take appropriate action; assess processes to determine the most effective actions and propose constructive, time-efficient practices.
* Contribute to shaping the role by bringing creativity and innovation to improve housing standards across the borough.
* Collaborate with partners to secure optimal results, maximise productivity, and actively engage all relevant stakeholders in the process.
Qualifications / Requirements
* Enthusiastic, self-motivated, and able to work effectively as part of a team or independently.
* Ability to work flexibly, organise appointments, and follow working procedures with accuracy.
* Strong problem-solving skills, initiative, and the ability to implement process improvements.
* Willingness to apply Government guidance as a foundation, supported by the Housing Standards Enforcement Policy.
* Collaborative mindset to engage with partners and stakeholders.
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