Vacancy – Fleet Service Advisor ( Contact Centre) Location - Alfreton Salary - £25,692 plus great career progression, you only work for half of the year! Working hours – 4 days on 4 days off, 1pm till midnight Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training? My client is looking for someone to hit the ground running with being a Fleet Service advisor for such a big company in Alfreton. If this is an interest of yours please apply today! Company benefits: - Enrolment into Pension Scheme - Healthcare Scheme - Cycle to work scheme - Recruitment Incentive Awards - Increased holiday with service - Free onsite Parking Fleet Service Advisor ( Contact Centre) Key Responsibilities: - To personally provide excellent standards of customer service - Understand and demonstrate tremendous customer care and rapport building - Display good listening skills to identify customer needs - Deal with all internet, email and phone enquiries - Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice - Work as part of a team to achieve personal and department objectives - Manage, respond and log all incoming email enquiries on appropriate systems - Keep and update reports and call logs Fleet Service Advisor ( Contact Centre) Requirements: - Customer service experience – within a contact centre or retail / sales - Customers first contact - Dealing with emergency breakdowns and general defects/compliance events - Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish. - Ability to prioritise and identify services required for warranty, damage. - Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout. - Understanding compliance importance - Excellent communication skills – via phone and email - Ability to adapt and work well with people - Well-spoken and uses professional and polite mannerisms - Good listening skills - Dedication – longevity and / or progression within the company - Good IT skills and understanding of Microsoft packages particularly Excel If it is something that you’re looking for then please submit your application and we’ll discuss the role and your CV. Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first. Consultant: Kalum Green - Octane Recruitment KGOJ Ref – 30744 Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries.