This is a fantastic chance to step into a role where what you do genuinely makes a difference to people’s day. As a L2 IT Support Engineer, you’ll take ownership of technical issues that come your way — diagnosing and resolving them for your clients. You’ll work across a diverse range of technologies, tackling both entry-level support tasks and more complex engineering challenges, and also work on client projects. What’s in it for you Join a small, welcoming team where you’ll be supported as you learn and develop Build your hands-on experience across a wider mix of technologies Gain exposure to a range of customer environments, industry networks and events Real opportunities to grow your career as your skills expand What you’ll be getting stuck into as an IT Support Engineer Taking ownership of Level 1 and Level 2 technical tickets, troubleshooting software, hardware, network, and SaaS issues through to resolution Communicating effectively with customers throughout the ticket lifecycle Documenting technical resolutions, creating playbooks, checklists, and how-to guides for colleagues and end-users Hardware configurations and projects such as email security, app deployment and migrations Performing routine checks on customer systems including backups, security, device management, and log reviews Supporting operational tasks such as onboarding and compliance reviews Suggesting, invest...