Position
Serco Limited – Housing Officer – AASC Preston & Fylde
Full time, 37.5 hours per week. Monday – Friday.
Salary: £29,250.00, plus Serco Benefits.
Requirements: You are required to have a valid UK driving licence for this role. A company car will be provided.
Main purpose
* Delivery of services required under the AASC contract to support Service Users in their area.
* Responsibility for property standards in all accommodation within the initial accommodation (IA) completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets.
* Provide welfare support and signposting to the Service Users in their care.
* Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.
Main accountabilities
* Ensure delivery of all core Service User support services as prescribed under the contract.
* Provide inductions for all new Service Users to the IA, ensuring Service User understanding of the services available, the property and standards of behaviour, emergency evacuation process and complaints procedure.
* Respond to requests for assistance and support received via the AIRE Services.
* Manage incidents raised by the AIRE Services.
* Deliver against the tasking schedule or as required by the Field operations manager.
* Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales.
* Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance.
* Undertake further inspections as required (i.e. pre‑dispersal).
* Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP).
* Complete first fix and minor repairs where identified and tasked.
* Maintain property standards to ensure compliance with contractual commitments and property legislation.
* Accountable for following all processes, procedures, and policies under the contract.
* Manage access to the IA for suppliers, visitors, maintenance etc.
* Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including welfare checks, dealing with urgent medical needs, managing anti‑social behaviour, children’s safeguarding needs, etc.
* Assisting with day‑to‑day IA operations including, daily registers, post, reception duties etc.
* Ensuring the building is always safe and compliant; monitoring CCTV, daily patrols, weekly fire alarm testing, emergency evacuations, and contacting emergency services when necessary.
What you’ll need to do the role
* Strong experience of working in a service environment, with demonstrable knowledge of communication skills.
* Knowledge/experience of working within a property related environment.
* Strong interpersonal skills.
* IT literate, knowledge of MS Word, Excel, etc.
* Ability to manage conflict.
* Strong organisational skills.
Desirable
* Some maintenance knowledge desirable.
* Safeguarding knowledge/experience in a similar environment desirable.
* Experience in a security related role.
What we offer
* Salary: Competitive salaries with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.
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