1. Job Purpose An opportunity has arisen to work within our busy commercial department providing support to the Commercial Administrators with the despatch side of the business and also be second point of contact to incoming calls after the receptionist. 2. Job Dimensions Provide excellent service for all incoming calls Co-ordinate despatch function together with the commercial administration team to ensure customer orders ship on time and customer has problem free experience. 3. Principal Accountabilities The key objectives of this appointment are as follows:- Responsible for general admin tasks within the commercial office i.e. scanning and filing month end paperwork. Work closely with the company receptionist as the second point of contact for calls coming in to the business, ensuring calls are dealt with quickly and efficiently. Work closely with commercial and despatch functions to ensure all despatch paperwork is correct and orders are shipped on time looking out for orders that are due and informing the correct administrators. Covering the receptionist for breaks and lunch times and also providing cover for holidays and sickness Using on line shipping websites such as FedEx, DHL and TNT Provide support to the commercial administrators and the Stores team if required. Ensure that when problems arise, prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties Actively participate in ensuring company performance measures are met, in particular those related to service levels Effectively communicate between departments. N.B this list is not exhaustive, the job holder is required to carry out reasonable tasks within his/her level of skill and ability. 4. Skills, Knowledge and Experience Qualifications Essential Will have minimum grade in C Maths & English GCSE (or equivalent) Skills & Knowledge Essential Effective communicator and team player with excellent interpersonal skills Excellent telephone manner Excellent communication skills both written and oral Desirable Competent in the use of SAP Working knowledge of export / international trade Knowledge of a foreign language Working knowledge of Export Controls Experience Essential Familiarity with Microsoft Office Applications Desirable Previous Experience in an office environment would be desirable Previous Experience in a customer focussed environment would be beneficial Character Essential Desire to provide exceptional customer service Eager to assist in the continuous improvement of the organisation Ability to promote, embrace and manage change Contribute to a happy working environment