Administrator - Operations / Customer Services
Barenbrug is an international grass seed breeder, established for well over 100 years, operating on 6 continents with 22 research and development locations and over 900 staff globally, and all still family owned.
Operating in the UK for 40 years, Barenbrug takes that international expertise and knowledge and applies it to supporting British Agriculture and Amenity through the development and optimisation of grassland and sports-turf.
We are now looking for someone to join the Customer Services team, assisting and serving our customers, while supporting the wider Operations function.
What you would do:
* Answering the phone promptly and professionally.
* Assisting customers with queries and enquiries, both over the phone and via email.
* Providing exceptional customer service and ensuring every interaction is a positive experience for our customers.
* Processing customer orders accurately and efficiently.
* Assisting with the maintenance of the company ERP system, including supporting the annual product update.
* Using and updating the company CRM system as per the relevant processes. Support the annual data cleanse and update.
* Management of the office tidiness, including ensuring the kitchen is properly stocked and the weekly shopping is ordered
* Processing post - opening and distributing post. Franking business post for collection by Royal Mail.
* Any other duties as requested.
Due to the nature of our systems, this role is an 'in-person' position, and cannot be worked remotely.
What we need:
* Punctual and well presented.
* Positive and proactive approach.
* Professional and calm approach, both in dealing with customer and colleagues.
* Proven customer service experience. (required)
* Strong attention to detail and desire for accuracy.
* Collaborative and happy to work in a team environment.
* Strong, proven communication skills.
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). (preferred)
* Proven experience as an administrator or similar role. (preferred)
* Relevant degree or background in Agriculture / Amenity would be helpful.
What do you get?
* A Monday - Friday work pattern, with no weekends or bank holidays.
* Free parking on site.
* Access to an Employee Assistance programme.
* 23 days holiday plus bank holidays, rising with service (after 2 years).
* Life assurance after 12 months.
* Free eye tests and glass contributions (subject to t&c's).
* 5% company pension match.
* Free annual flu jab.
* Company events.
No agencies please
In the event you have not heard from us within two weeks, please assume we will not be taking your application any further on this occasion.
Job Type: Full-time
Pay: £24,500.00-£26,000.00 per year
Experience:
* Administration: 2 years (preferred)
* Customer service: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person