We're looking for engaging people with good problem-solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, & ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs & wants.
Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness etc).
As a Hotel Receptionist, your main role will be:
· Delivering excellent customer service to our 138 bedrooms-worth of guests
· Manage all requests we get from guests in a helpful & professional manner
· Contribute fairly to the teams workload on each shift to ensure seamless service for each guest
The ideal candidate will have:
· Previous hotel reception experience in a hotel environment using Opera CLOUD
· Excellent problem solving & multi-tasking skills
· Confidence, professionalism and an engaging personality
· Exceptional attention to detail & a passion for the industry
About the Hotel
Located in the heart of the Black Country, the Copthorne Hotel Merry Hill–Dudley sits peacefully overlooking the picturesque Canal Marina. The hotel offers 138 modern guest rooms that combine Standard, Club and Suite accommodation. Guests staying in Suites or Club rooms can enjoy 'club benefits' which include complimentary refreshments, a bathrobe, slippers, early check-in and late check-out.
Faraday's Restaurant is a modern and relaxed place to dine with a backdrop of the beautiful Canal Marina.
The hotel provides 11 function rooms that cater for a variety of layouts such as boardroom, theatre, banquet and reception. The Earls Suite can cater for up to 600 guests and comes complete with a private entrance, reception, bar and cloakroom. All rooms feature audio-visual equipment and have Wi-Fi connectivity.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
· Life Assurance
· Cash Health Plan cover option available
· Career development pathways and regular salary reviews
· Employee Discounted Accommodation and F&B discounts worldwide
· Apprenticeship/Placement/Training opportunities
· Meals Provided on Duty
· Free / subsidised car parking
· Social Events, Wellbeing and Team Activities
· Uniform (Laundry / Dry Cleaning for Uniform)
· Length of Service related holiday scheme
· Recommend a Friend Scheme
… and many more
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
If this sounds like the perfect opportunity for you then please, apply now
Job Types: Permanent, Part-time
Pay: Up to £15,238.08 per year
Expected hours: 24 per week
Benefits:
* Discounted or free food
* Employee discount
* Free fitness classes
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site gym
* On-site parking
* Referral programme
Experience:
* hotel receptionist: 1 year (preferred)
Work Location: In person