Job Description
* Transport Administrator
* £30,000
* Penrith
Our client are seeking a Transport Administrator to support their busy transport office based in Penrith.The key responsibilities for the role of Transport Administrator based in Penrith will be:
* Communicating effectively with internal and external customers in a professional and friendly manner, ensuring a positive and lasting impression.
* Promptly answering and responding to incoming calls, addressing all customer queries and concerns in a courteous and efficient manner.
* Collaborating closely with the management team to ensure the smooth and efficient operation of the transport department.
* Accurately completing all inbound and outbound paperwork in a timely manner.
* Monitoring and chasing documentation to support the transport operations.
* Producing statistics and reports as required, ensuring data accuracy.
* Performing administrative and filing duties to support the needs of the Transport Department.
* Managing customer orders by ensuring accurate details, timely delivery, and clear communication with depot staff.
* Maintaining a positive, customer-focused team environment while seeking continuous improvements in customer and stakeholder experiences.
* Handling customer and supplier inquiries and complaints, from investigation to resolution.
* Ensuring that customer requirements are administered efficiently, with a controlled and recorded process.
* Ensuring that all work is accurately documented, with clear audit trails for charging and compliance purposes.
* Supporting the process of Continuous Improvement to enhance performance and employee satisfaction.
* Entering accurate data into internal systems and reports.
* Collaborating with the Accounts and Finance teams to ensure customer and supplier expectations are met.
* Maintaining data security and integrity in line with business requirements.
* Creating and compiling customer KPI reports.
* Generating and reviewing customer invoices based on accurate data.
* Tracking and tracing deliveries as needed.
* Coordinating transport activities to ensure smooth operations.
The successful candidate for the role of Transport Administrator based in Penrith will be:
* Experienced in administration within a fast-paced distribution or transport environment, with a strong understanding of customer service.
* Proficient in Microsoft Office (Word, Excel) and possess good numeracy skills.
* Detail-oriented with excellent organisational abilities and the ability to work independently.
* A strong communicator, both verbally and in writing, able to build and maintain professional relationships.
* Capable of managing multiple tasks and working to tight deadlines while maintaining a high level of accuracy.
* Flexible and adaptable, willing to take on various tasks and responsibilities as needed.
* Enthusiastic and proactive, with a focus on delivering results and improving processes.
* Motivated by a collaborative team environment and committed to continuous improvement.
* Experienced in financial administration and able to handle basic accounting tasks is an advantage.
The successful candidate for the role of Transport Administrator based in Penrith will receive:
* A salary of £30,000 per annum (negotiable DOE).
* A Monday to Friday working pattern on Days.
* Onsite parking.
* Access to a Pension Scheme.
If you are interested in this role, please apply or get in touch.T: E: