Lift Reliability Support Technician- jobs in the south of England - Join Our Team! Are you an experienced lift industry professional ready for your next challenge? We have an exciting new opportunity at Stannah for a Lift Reliability Support Technician a pivotal role focused on transforming the performance of our national maintenance operations. Based in Southern England, this is your chance to make a real impact. You’ll take ownership of improving First Time Fix rates and reducing Repeat Calls across our service portfolio, directly influencing customer satisfaction and operational efficiency. The ideal candidate will have a strong technical background, ideally in engineering or field service, with proven experience in process improvement and change management. Strong data analysis skills, a passion for continuous improvement, and the ability to influence and coach others will be key to success in this role. Working hours are Monday to Thursday 08:00 - 16:45, Friday 08:00 - 15:45 Your role will be pivotal in driving operational excellence and enhancing the customer experience. Lift Reliability Support Technician Job Responsibilities: Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls. Provide detailed reports on product issues and trends, and develop standard technical reporting formats. Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan. Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams. Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability. Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service Lift Reliability Support Technician Job Requirements: Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement. Success in providing technical analysis and support within the lift / engineering industry, with experience in managing and delivering technical training programs would be beneficial. Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction. Professional or technical qualifications required; Min NVQ Level 3 in Lift Engineering Willingness to travel If you are looking for a Lift Technician Engineer Job, Technical Support Specialist, Technical Services Technician or Lift Job, please click the apply now button or call for further information. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days’ annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Company Funded LinkedIn Learning Account Company Car allowance We reserve the right to close this vacancy early if we receive high numbers of applications for the role. NWR PandoLogic. Keywords: Elevator Mechanic, Location: Reading, ENG - RG1 1LZ