Service Manager (117jc) – Havant/Remote – up to £40k Benefits My client, who have been established for over 30 years now are now seeking to recruit an additional Service Manager to join their expanding team, as they have seen an increase in demand for their Lift and Escalator Maintenance and Installation business. DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY. You will be reporting to the Regional Manager, and you will play a critical role in ensuring the seamless operation and management of their services. You will oversee daily operations, manage key accounts, and lead a team of professionals to meet the highest standards of service excellence. Therefore, your key Responsibilities will consist of: Meetings and Coordination: * Conduct weekly review meetings with the Regional Manager to assess performance and align on strategic goals. * Hold weekly meetings with the Administration Manager to discuss administrative processes. Operations Management: * Daily management of the company's management system to ensure accurate record-keeping and compliance. * Serve as the first line of escalation for clients regarding operational issues, providing swift and effective resolutions. Engineering and Technical Oversight: * Oversee the daily scheduling of engineers’ work to ensure efficient and timely service delivery. * Schedule technical works and ensure all maintenance and installation activities meet quality standards. Key Account and Client Management: * Manage key accounts by building strong relationships and ensuring client satisfaction. * Supervise new contract mobilization, ensuring smooth transition and implementation of services. To be eligible for this role you will need the following qualifications and skills: * Strong leadership skills with the ability to manage a diverse team. * Strong background in mechanical engineering. * Excellent organisational and multitasking abilities. * Strong customer service ethics and problem-solving skills. * Proficient in management systems and scheduling software. * Strong communication skills, both verbal and written. * Excellent interpersonal skills to manage client relationships effectively. * Analytical thinking to assess and improve processes. * Ability to manage projects and meet deadlines efficiently. The ideal candidate for this role would be someone who has a strong man management and engineering background who is able to look after a team of 3 – 4 engineers working on a variety of locations as well having the ability to liaise with up to 50 clients who have up to 300 lifts in their portfolio. A Strong Engineering background is also needed for this role. In return they are offering a good starting salary of up to £40k with a potential bonus of up to 10% based on performant, company electric car (which gives significant tax breaks), 25 days Bank holidays as well as company pension scheme For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on (phone number removed)