Overview
Assistant Store Manager - Ashford Designer Outlet (40 hours)
Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and develop your skills daily.
Responsibilities
As Assistant Store Manager, your focus is on motivating your team and delivering a meaningful shopping experience to each customer. You are second-in-command, ready to fill in for the Store Manager and take charge when necessary. You drive store performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.
You act as a role model for your team and a true ambassador for Rituals. You support your Store Manager in creating a culture of trust based on positive and constructive feedback. You help recruit, hire and retain a diverse and talented store team, coach team members to increase engagement and potential, and assist with day-to-day business activities as the Store Manager’s right hand.
This role is based in an outlet environment, where operational excellence—particularly in stock and inventory management—is essential, along with upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is required.
Bring all of you: high energy, low ego, and a touch of humor. You are one of a kind, able to encourage others and achieve store goals in customer satisfaction and sales. You are inspiring and performance-oriented.
Qualifications
* Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
* People management skills (communication, motivation, coaching, connection, and inspiration).
* Experience in sharing knowledge to drive behavioural change and develop others.
* Decision making and problem-solving skills.
Benefits
* Training and development opportunities
* Competitive bonus scheme
* Rituals employee discount
* Numerous wellbeing initiatives and EAP
* Company & Team Events
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