We are looking for Application Support (Incident Management ticket support)
location: UK, (Remote work with very limited Trevel)
salary: open to discuss
must have key skill : BY Dispatcher 2019, oracle sql query, ticket Management
Job Details:
Application Support & Incident Management
Monitor and resolve incidents, service requests, and problems related to Dispatcher 2019 and its integrated modules.
Provide root cause analysis (RCA) for recurring or critical issues.
Handle job failures, batch monitoring, and error handling within Dispatcher and related interfaces.
Escalate unresolved issues to vendor or development teams when necessary.
Operational Activities
Perform regular system health checks, environment validation, and log monitoring.
Manage scheduler jobs, system alerts, and integration workflows (with Oracle, SQL, or middleware tools).
Support business-critical batch runs, ensuring timely completion and accuracy of dispatch plans.
Maintain configuration data, calendars, and parameters within the Dispatcher application.
Change & Release Management
Support deployment activities for patches, releases, and upgrades.
Validate functional and regression test cases post-deployment.
Participate in change review meetings and maintain documentation for all production changes.
User Support & Coordination
Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes.
Provide end-user training and knowledge transfer where required.
Document known issues, workarounds, and best practices in the knowledge base.
Continuous Improvement
Identify automation or process optimization opportunities for recurring support tasks.
Contribute to performance tuning and preventive maintenance activities.
Required Skills & Experience:
Technical Skills
Strong understanding of Blue Yonder / BY Dispatcher 2019 (configuration, job monitoring, logs, and core modules).
Hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands.
Familiarity with integration tools (e.g., webMethods).
Knowledge of Windows and Linux server environments, log analysis, and file transfer protocols (SFTP, NFS).
Soft Skills
Excellent communication and problem-solving skills.
Strong analytical mindset and attention to detail.
Ability to work in a 24x7 support model (rotational shifts, including weekends).
Capable of working independently and collaboratively in a distributed team setup.
Education & Experience:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
3–6 years of experience in application support, preferably in Blue Yonder/JDA Dispatcher.