Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: Server
Department: Food & Beverage, Gallery
Inspired & supported by: Restaurant General Manager
Salary: £36.667 per hour including service charge
Your Purpose Will Be
You are an ambassador for exceptional service which is the hallmark of The Savoy's food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You Will Be Accountable For
Delivering a memorable and professional 5-star service experience
Advising guests through enthusiastically sharing your knowledge about our F&B offering
Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your Key Responsibilities & Contribution Will Be
Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
Engage with guests to offer exceptional experiences across all aspects of dining, including breakfast, afternoon tea and evening dining
Assisting guests regarding menu choices in an informative and enthusiastic way
Taking reservations with all required details
Boosting our revenue through upselling and other creative initiatives
Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
Qualifications
What you will need to do in this role:
Essential
1-2 years of serving or hosting experience in a luxury hospitality environment
Passion for and understanding of 5-star hospitality and what it takes to deliver it
Empathetic with a talent for building rapport, and reading each guest's desired level of interaction
Quick thinking, resourceful and able to solve problems' at the moment
Ability to remain calm and courteous at all times
Ability to work well under pressure in a fast-paced and changing environment
Able to work collaboratively as part of a team
Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs, as well across the day for breakfast, afternoon tea and evening
Good knowledge of spoken and written English
Desirable
Basic knowledge of a POS System
Basic knowledge of Open table
Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What's in it for you?
Competitive salary and additional service charge
Life insurance and pension
31 days of holiday (including public holidays)
Exclusive discounts:
Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay for two at The Savoy after successful probation
Colleague restaurant, gym, interfaith prayer room and wellness room
Laundry services
Cashback for wellbeing/healthcare expenses; HSF & Perkbox
Employee assistance program
Virgin Active and The Gym Group membership discounts
Cycle-to-work scheme
Season ticket loan for commuting
Annual optician reimbursements of £100
Local discounts for F&B and retail