Job summary
An exciting opportunity has arisen for a suitably skilled worker to support the administration of the Fountain Centre within the Royal Surrey Cancer Centre.
The administrator will be accountable to the Fountain Centre Manager, will support the Service Leads and oversee the work of the desk volunteers. The role includes supporting the day-to-day running of the Fountain Centre, and assisting with processing new referrals and information to the dedicated database and booking system.
The role will demand a high level of flexibility and the worker must be willing to adapt to the needs of the service, as well as being comfortable to communicate directly with cancer patients and their families.
This post is required to work on-site to cover the Centre during opening hours.
Main duties
You will be liaising with patients face to face and over the telephone, along with liaising with hospital personnel, clinical staff and Fountain Centre Volunteers. You will put patient support at the heart of every decision, ensuring the Fountain Centre booking diary and database system is up to date, slots are filled and patient data is accurate. You will be required to work as part of a team, providing a high quality service to patients, visitors and colleagues within The Fountain Centre department.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trust's normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Details
Date posted: 10 September 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £26,240 to £27,928 a year per annum (pro rata) inc HCAS
Contract: Permanent
Working pattern: Full-time
Reference number: 384-SB-EMF19118
Job locations: The Royal Surrey County Hospital, Fountain Centre, Egerton Road, Guildford, GU2 7XX
Job description
The Fountain Centre is an independent charity based within Royal Surrey Cancer Centre at The Royal Surrey NHS Foundation Trust (RSFT). It provides a caring and supportive environment for people affected by cancer. The Centre offers a service based on integrative cancer care. This is a patient-centred, evidence-informed approach that uses lifestyle factors, mind-body practices and complementary therapies, alongside conventional cancer treatment. The charity also offers signposting and a benefits service.
At its core, integrative oncology seeks to engage people to be active participants in their own care, from prevention through treatment and beyond. Through the promotion of FC services, patients are encouraged to become actively involved with managing their own health to empower them to regain control over their lives.
The role of the administrative assistant/receptionist is to provide efficient administrative and clerical support within The Fountain Centre, adhering to office procedures and under the support of centre staff, to be the first point of contact at the Fountain Centre for volunteers and patients/carers.
If you are interested please contact Anne Pike on anne.pike1@nhs.net or Eileen Goldsack at egoldsack@nhs.net or call on 01483 406618 for further information.
Person specification
Qualifications
* Essential: Educated to GCSE standard with demonstrable admin experience
* Desirable: NVQ Level 3 Customer Service
Knowledge
* Essential: Dealing with members of the public at the front of house; excellent clerical and computer skills; dealing with members of the public over the telephone; experience of working in health care or in charity
* Desirable: Previous administrative and/or receptionist experience
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Royal Surrey NHS Foundation Trust
Address: The Royal Surrey County Hospital, Fountain Centre, Egerton Road, Guildford, GU2 7XX
Employer's website: https://www.royalsurrey.nhs.uk/
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