Recruiting now for a Part Time Customer Service Advisor to join a friendly team.
About the Customer Service Advisor role:
* Monday to Friday - No weekends!
* Part time - 20 hours per week
* 4 hours per day working between 9am - 5pm i.e. 9am-1pm or 10am-2pm etc
* £12.71ph
* Temp to permanent role
* Office based role in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
* Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
* Liaise with various parties including transport providers
* Liaise with other internal team members
* Entering information on two different customer record systems
* Dealing with transport and customer queries
* Entering information into reporting spreadsheets
* Build and maintain relationships with key customers
* Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
* Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
* Excellent interpersonal and active listening skills
* Clear communication skills and a strong command of the English language
* Strong attention to detail and articulate both verbally and written
* Ability to work independently
* Passionate about good customer service experience
To be considered for the Customer Service Advisor role apply today