Are you a natural leader with a passion for delivering exceptional service and driving continuous improvement? Do you thrive in a fast-paced, customer-focused environment and want to make a real impact in the housing sector?
We’re looking for a Construction & Delivery Team Leader to join us and play a key role in helping us build more homes for people in need. This is a fantastic opportunity to lead a team of Construction & Delivery Coordinators, support strategic growth, and contribute to our mission of delivering high-quality housing solutions.
You will provide clear leadership, using coaching and motivational techniques to foster a positive, proactive, and customer-focused service, while taking accountability for assigned tasks and outcomes. You will be responsible for creating and implementing strategies that promote a culture of continuous high performance, supporting the team through change, encouraging personal development, and empowering members to be confident, flexible, and decisive in meeting targets and growing within the organisation.
What you’ll bring
* Previous management experience, gained within a customer focused environment.
* A passion to lead and inspire a team in the delivery of a high level of customer service, motivating them to meet targets.
* Experience of leading a team through change.
* Experience of working to KPI’s and SLA’s.
* The ability to communicate a wide range of information clearly and effectively with others, using a range of techniques, adapting style to enhance impact and suit the needs of the recipient.
* Experience of monitoring performance and providing constructive feedback.
* Good numeracy and literacy skills, including statistical and performance information analysis.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Discover Stonewater
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
#J-18808-Ljbffr