Who You Are You are a courteous, welcoming, and professional individual who enjoys interacting with customers. You're attentive to their needs, asking the right questions to fully understand and address their concerns. Your goal is to empower customers to serve themselves using provided technologies and to ensure a smooth and satisfactory experience. What the Job Involves This role involves answering inbound telephone calls and emails from Swindon Council residents regarding Housing Repairs. You'll utilize call centre and digital email technologies to maintain service standards, adhere to the Data Protection Act, and refer unresolved issues to higher authorities. The job requires working Monday to Friday from 9 am to 5 pm, totaling 37 hours per week. Skills Effective communication Customer service orientation Problem-solving abilities Familiarity with call centre technology Understanding of Data Protection regulations Ability to work independently Team collaboration