Job Description
Nights Team Leader – Supported Living Services
Location: Predominantly Congleton & Occasionally in MacclesfieldSalary: £28,881.09 per annumHours: Rolling Rota 8pm – 8am (includes some weekends) 4 nights on 4 nights offEnhanced DBS required
About the Opportunity
A supported accommodation service in the Congleton and Macclesfield areas is looking for a proactive Team Leader (Support Work) to guide a team delivering safe, consistent, and person-centred support. This role suits someone with a background in supported living, housing services, or security-led environments who enjoys leading from the front and supporting vulnerable adults.
Role Overview
As the Team Leader, you’ll be responsible for overseeing staff performance, ensuring resident safety, and maintaining a calm and structured environment across evenings, nights, and weekends. You’ll act as the first point of contact for incidents, support staff with decision-making, and ensure the service runs smoothly at all times.
Key Responsibilities
Team Leadership & Guidance
* Lead and motivate support and concierge staff during shifts
* Provide clear direction, coaching, and problem-solving support
* Ensure consistent service delivery and a positive team culture
* Manage escalations and oversee incident responses
Safety, Welfare & Building Oversight
* Ensure the building remains safe and secure
* Manage visitor access and oversee entry protocols
* Respond promptly to safeguarding concerns or emergencies
* Maintain accurate incident logs, records, and handover notes
Resident Engagement & Support
* Provide a visible, approachable presence within the service
* Respond to resident concerns and wellbeing needs
* Work collaboratively with support teams and managers
* Help cultivate a respectful, supportive, and stable living environment
Administration & Compliance
* Keep detailed records, reports, and shift handovers
* Ensure staff follow all policies, procedures, and safeguarding standards
* Support the monitoring of compliance and service quality
What We’re Looking For
Essential Experience
* Experience in supported accommodation, housing services, or concierge/security roles
* Previous experience leading or supervising staff
* Strong understanding of safeguarding and supporting vulnerable adults
* Ability to stay calm, organised, and professional in challenging situations
* Strong verbal and written communication skills
* Confident completing accurate reports and documentation
Personal Qualities
* Dependable and responsible
* Calm under pressure and solutions-focused
* Confident leading others with professionalism and respect
* Approachable, supportive, and team-orientated