This is a Full time, Permanent role. Closing date : 23:59 on 20th July 2025 Pre interview task date - 4th August 2025 at 13:00 BST (online) Interview date - 6th August (in person) Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website. Would you like to join a thriving community of people dedicated to supporting students to flourish and achieve at University? If you have good organisational skills, strong attention to detail and enjoy working with clear processes as part of a team, this is a perfect role for you, whether early in your career, returning to work after a break or switching from another career path. Previous experience in Higher Education administration is not required, as full training on systems and processes will be given. This role is to be part of a team delivering high quality and comprehensive administrative support to students and teaching staff, right from enrolment through to receiving their results. Your role is key in the operational delivery of their teaching and assessment. You will work closely with your managers and academic colleagues to ensure our students are provided with the best and smoothest possible service throughout their time at the University. The job description of the role describes the range of activities and opportunities for you to be involved in as well as the benefits of our friendly and dynamic working environment at the University. You will have : Previous experience in a busy administrative role with high levels of data management. Good organisational and IT skills including high levels of experience of working with databases to maintain and retrieve data. A strong focus on attention to detail and maintaining accuracy. A strong commitment to the provision of an excellent customer service with the ability to proactively suggest improvements. The ability to develop and sustain collaborative and effective working relationships with a range of colleagues and be passionate about delivering excellent customer service to them. Excellent communication, negotiation and interpersonal skills, with the ability to show empathy and sensitivity when required. To enable the panel to make a decision on your application, please ensure you complete the supporting statement (minimum 400 words). Any information provided in this application form must be in your own words and not generated using Artificial Intelligence (AI) tools e.g., ChatGPT Contact Name: Marguerite Gascoine Contact Job Title: Head of Support Centre Contact Email address: m.b.gascoine@reading.ac.uk Alternative Contact Name: Sina Hetkamp Alternative Contact Job Title: Senior Programme Administrator Alternative Contact Email address: s.hetkamp@reading.ac.uk We welcome applications from both external and internal candidates. As part of the University s ongoing commitment to professional development, this role can be considered on a seconded basis for existing staff members. Internal candidates should discuss this with their line manager prior to applying. The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.