We are currently looking for experienced complaints handlers to join our client in Barton-upon-Humber as a Resolutions Advisor!
Resolutions Advisor
Barton-upon-Humber
£26,156 per annum + £750 quarterly bonus (dependent on targets)
Monday to Friday 8:55am to 5:30pm (40 hours per week)
Permanent – start date: January 2026
Our client is looking for Resolutions Advisors to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Resolutions Advisor will be investigating, resolving and responding to all issues raised by customers and third parties.
You will receive a fantastic benefits package including:
* Access to health & discount platform after 1 year of service
* Individual training
* EE discount
* Staff Discount (after 1 year service)
* Eye care vouchers
* Free onsite gym (available 24/7)
* Free onsite parking
* Complimentary refreshments throughout the day
* Two subsidised canteens
* Fantastic progression opportunities with real success stories
* Customer Service Employee of the Month awards
As a Resolutions Advisor, you will be required to:
* Owning and proactively resolving customer and third-party complaints and compensation claims
* Following company policies
* Ensuring fair treatment of customers at all times
* Completing thorough and objective investigations
* Assisting stores with related queries or concerns
What we require from the Resolutions Advisor
* Excellent communication skills
* Previous Complaints and Resolution experience
* Ability to take ownership of customer queries and maintain confidentiality
* Excellent IT Literacy
* Flexibility with working hours and overtime, including weekends and evenings when required
If this sounds like your next role, then we want to hear from you!
If calling the office, please ask for Jessica Patterson
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