Helpdesk Administrator
Glasgow | £28,000 | Monday – Friday
FM Search & Select are supporting a well-established Facilities Management provider who are looking to add a Helpdesk Administrator to their team in Glasgow. This is an excellent opportunity to join a growing organisation offering stability, development and a supportive team environment.
The Role
As a Helpdesk Administrator, you will play a key role in ensuring smooth day-to-day operations across multiple FM contracts. Your responsibilities will include:
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Managing the FM helpdesk inbox and phone line
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Logging, tracking and closing reactive and planned maintenance tasks
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Scheduling engineers and subcontractors
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Raising purchase orders and processing quotes
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Updating CAFM systems with accurate job information
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Liaising with clients, engineers and the wider operations team
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Producing reports for supervisors and contract managers
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Ensuring all works are completed within agreed SLAs
What We’re Looking For
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Experience in a Helpdesk, Administrator, Coordinator or FM support role
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Strong communication skills and ability to build positive relationships
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Confident working in a fast-paced environment
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Good knowledge of CAFM systems (advantage but not essential)
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Highly organised with strong attention to detail
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Able to prioritise tasks and manage competing deadlines
What’s on Offer
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£28,000 salary
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Monday to Friday working
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Excellent career progression opportunities
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Supportive and friendly team
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Well-established Facilities Management organisation with long-term contracts
If you’d like to find out more about this opportunity or discuss similar roles, please get in touch