Dining Area Assistant
This is a vital role in our restaurant, as you will be the first person a customer interacts with upon entering the store.
Your friendly demeanor and approachable body language will set the tone for their experience.
It is important to be well-presented and readily available to assist with customer queries.
While many may assume the role primarily involves cleaning tables, it encompasses much more. Please review all the responsibilities and tasks you will be expected to perform and maintain:
* Greeting customers and engaging in light conversations
* Smiling and creating a welcoming atmosphere
* Ensuring a safe and happy environment
* Cleaning and resetting tables for new customers
* Assisting and educating customers on how to use kiosks
* Serving food to tables
* Interacting with children by handing out coloring sheets and crayons
* Sweeping and mopping floors
* Emptying bins in-store and in the car park
* Maintaining cleanliness of toilets, including deep cleaning
* Performing detailed cleaning during quieter times, such as under tables and scrubbing chairs and table legs
* Dusting surfaces
* Talking to customers about our surveys and special offers to gather feedback and improve
* Assisting staff with taking orders at the tills
* Assembling food during busy periods
* Participating in charity events with the team
* Selling raffle tickets
* Engaging in seasonal events like Easter, Halloween, and Christmas dress-up days
This role is crucial for customer satisfaction. Customers should feel comfortable approaching you for assistance at any time.
Overall, you will be the friendly face at the heart of the store, creating positive moments for our customers. Your positive energy and service quality will encourage repeat visits.
You are expected to uphold high standards of customer service consistently from start to finish.
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