Salary (dependant on experience)
Full Time position,
Permanent Contract
Location: Place of work at Norwich office NR7 0HR and Hethersett Office NR9 3AX
Monday to Friday 9am – 5pm with an hour for lunch.
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Norwich and Mid Norfolk Agency.
About the role:
Your role will include dealing with incoming queries, quotations and payments. Handling existing motor, personal and commercial insurance policies for our current customers as well as initiating policies for clients new to NFU Mutual. In addition, handling claims both personal and commercial, for our customers. You’ll apply your excellent, professional telephone manner to deal with any queries and to build long term relationships with our loyal customers. With your flexible approach you’ll provide administrative support and perform other office duties as required with a ‘can-do’, pro-active enthusiasm.
About you:
You will be able to demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
You will have good interpersonal skills, communication skills, & relationship building abilities.
Sales and/or customer service experience is desirable however, insurance experience is not needed.
A positive, people orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused team. In return, you can expect full training in order to become licensed to sell NFU Mutual’s products in a friendly and supportive environment.
I.T. literacy is essential.
Minimum of Grade C in GCSE Maths and English (or equivalent) preferred.
Our commitment to you:
Full training programme
Benefits
Please apply in writing with CV and covering letter to: laura_woodgate@nfumutual.co.uk
Closing date for all applications: 21st July 2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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