Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London Pay rate £40 per hour Contract role, Local Authority Housing Services Vitalis are recruiting for an experienced Homelessness Complaints and Enquiries Officer in the Central London area. You will need to have worked in a similar role within a Local Authority Housing Department, and have experience of the following: · Proven experience in complaint handling (mandatory) · Experience handling complaints relating to homelessness services (mandatory) · Experience dealing with complaints involving statutory decision-making, housing register, and temporary accommodation · Strong working knowledge of homelessness legislation and associated policies Key Responsibilities · Manage and respond to complaints and enquiries relating to homelessness services · Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation · Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies · Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution · Liaise with service users, internal teams, and external partners via email, telephone, and face-to-face contact · Accurately record all case activity and outcomes within case management systems and relevant spreadsheets · Gather, assess, and analyse information to ensure comprehensive, evidence-based responses Please get in touch for more information. Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children’s Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on olivia.russell@vitalissocialcare.co.uk or 07521053670 for more information.