Overview
Providing reception and clerical support to the unit, including reception to admit patients to the unit for procedures, discharging patients and arranging follow up, and performing office duties.
Responsibilities
* Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
* Answer telephones and relay messages and enquiries in a timely manner (e.g., to nurse, doctors and patients).
* Acts as the first point of contact for the person in charge, dealing appropriately with all communications and tasks allocated, including sensitive issues.
* Work closely with and support the Co-ordinator.
* Liaises with patients, relatives and visitors on the department, providing directions and information as required, also obtaining the appropriate support when needed from the multi-disciplinary team.
* Maintain and photocopy records, prepare forms and make appointments as requested; this may include organising transport arrangements and ensuring information given is accurate and up to date.
* Ensure patient0s pathway is printed and available for nursing/medical staff.
* Scan all pathways for admission.
* Ensure name beds are printed out for all patients.
* Use the PAS / MSS system effectively, inputting data and checking that recorded personal demographic details are correct; update demographic details as needed.
* Liaise with the multi-disciplinary team and assist in chasing up procedures; request and obtain investigation reports and inform the relevant staff member when the results are available.
* Receive and process mail and specimens, delivering to the correct ward/department.
* Carry out errands between departments.
* Maintain stationary and stock levels, including ordering, receiving and checking deliveries and reporting any discrepancies.
* Maintain the tidiness of the nurses' station, ensuring adequate stock is available for the multi-disciplinary team.
* Establish and maintain an effective filing system.
* Planning and organisational duties: use initiative to promote new ideas and to improve service in consultation with the departmental manager and team.
* Plan and organise own day-to-day activities to meet duties specified and departmental requirements.
Qualifications
* The successful candidate will be able to deal face to face and on the telephone with a wide range of public and professional staff in a courteous and professional manner and will be able to maintain confidentiality at all times.
* The ideal candidate will be well organised, flexible and possess excellent keyboard skills.
About WWL
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that "happy staff, makes for happy patients". WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
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