DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35
Exalto consulting are currently recruiting for a contract service desk analyst, must currently hold DV clearance and be transferable. You would need to go to site 5 days a week in Wiltshire and this is paying £400 per day inside IR35
Key Duties and Responsibilities
Provide 1st line support where required, supporting customers users with first time fixes and account creations
Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost.
Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management.
Understanding of systems such as active directory, cloud environments.
ITiL v4 qualified or highly experienced in the practices
5+ years of experience in an IT Service Desk or End User Support role
Experience using ITSM tools (e.g. Jira Service Management
Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change)
Desired Competencies
Experience in environments using Agile or DevOps ways of working
Experience in Cloud Platforms
Exposure to automation or scripting
If you have the above experience and are looking for a new contract role please send your CV for immediate consideration s our client are looking to hire ASAP
DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35
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