Service Coordinator – Team Lead
WHAT IS IN IT FOR YOU?
* Salary up to £35K per annum
* Permanent role from day one
* Hull location
* 20 days holiday plus stat, increasing to 25 with length of service
* Birthday off as a paid holiday
* Free lunch provided daily
* Opportunity for progression within a growing company
* Supportive team environment and ongoing training
* Company pension
* On-site parking
* Canteen
* Cycle to work scheme
THE BUSINESS
Our client is a market-leading provider of pumps, pumping systems, and engineered water solutions. Based in Hull, they design, manufacture, install, commission and service pumping station systems across the UK.
THE ROLE
* Act as the first point of contact for all call-outs, servicing requests, and after works
* Log, manage and update jobs through the internal system
* Schedule engineers based on location, skillset, urgency and availability
* Work effectively in a fast-paced environment, reorganising schedules when required
* Maintain regular communication with customers to provide updates and manage expectations
* Liaise closely with the engineering team to ensure clear job notes, RAMS and instructions
* Raise, track and complete after works following call-outs
* Prepare and circulate servicing schedules
* Upload and maintain accurate job records, reports, commissioning sheets and documentation
* Work collaboratively with Operations, Sales and Project Teams
* Support health & safety compliance and ensure required paperwork is completed
* Assist with general administrative tasks linked to job and engineer coordination
* Support and mentor other Service Coordinators in the team
* Provide guidance on scheduling, communication standards, and job management
* Monitor workloads and assist with balancing tasks across the team
* Identify areas for improvement in processes and service delivery
* Contribute to the development of best practices and operational procedures
* Take ownership of coordination quality, ensuring consistency across the department
THE PERSON
* Experience as a Project Coordinator, Scheduler or Service Coordinator (engineering/construction preferred)
* Strong organisational and multitasking ability
* Excellent communication and customer service skills
* Ability to support, guide and work collaboratively with colleagues
* Able to stay calm under pressure and react quickly to operational changes
* Experience using job management systems
* Strong attention to detail with a positive, proactive attitude
* Ability to work independently and as part of a wider team
* Capable of managing multiple jobs at different stages simultaneously
TO APPLY
Please send your updated CV to Kyle Jevons or apply direct by calling Westray Recruitment Group
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
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