We're looking for a friendly, organised and proactive Customer Service Administrator to join our small, dedicated team. This role is perfect for someone who loves keeping things running smoothly and wants to contribute to something meaningful, even if they're not on the front lines. You'll provide on site vital admin support across the organisation, including:
* Helping coordinate volunteers and trainee counsellors (think scheduling, records, and communication, not managing people)
* Supporting recruitment and onboarding processes
* Maintaining up-to-date HR records and helping with policy updates
* Administration for the different projects in Crumlin Hub
* Assisting with finance admin like processing invoices, logging expenditure, and preparing simple budget info
* Keeping systems tidy, organised and efficient
You don't need to be an expert in HR or finance, just someone who's methodical, tech-confident, and keen to learn. You'll be supported by the Directors and Safe Space team, with clear processes and templates to guide you.
This is a great opportunity for someone who wants to be part of a values-led, community-focused organisation - and who takes real pride in being the calm, reliable centre of a busy team.
About You
You'll thrive in this role if you're:
* Organised and detail-focused - you enjoy bringing order to busy systems
* Experienced in customer service and are friendly, clear and happy to liaise with colleagues, volunteers and service users
* Proficient in using digital tools like Microsoft 365, cloud-based and CRM systems
* Happy working independently, but also collaborative when needed
* Trustworthy with sensitive information — you understand the importance of confidentiality
* Motivated by making a positive impact, even behind the scenes
Bonus (but not essential):
* Working or finance admin, charity admin or working with volunteers.
* Previously undertaken a basic level 2 or 3 counselling qualification
What We Offer
* A chance to be part of a small, mission-driven team where your work really matters
* Supportive leadership and a culture that genuinely values wellbeing
* Opportunities to grow your, and finance with hands-on support
* 25 days holiday pro rata + bank holidays
* A welcoming, inclusive environment where your contribution helps others find hope and healing
How to Apply
If this sounds like a role where you could make a difference, we'd love to hear from you. Even if you're not sure you meet every single requirement, please consider applying.
We value potential, attitude and lived experience just as much as previous roles or qualifications.
To apply, please forward this your CV to If you'd like to have an informal chat about the role before applying, feel free to get in touch.
We encourage early applications as this advert may close once we have received enough suitable candidates.
Job Types: Part-time, Fixed term contract
Contract length: 45 months
Pay: £15,252.48 per year
Expected hours: 24 per week
Benefits:
* Free parking
* On-site parking
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Application deadline: 17/10/2025
Reference ID: PA0125-26