Life on the team
We're looking for a UK-based Proactive Engineer to prevent and remediate end user experience issues through the End User Analytics Tools and other intelligence sources. Implementing tactical improvements through proactive incidents and problems as well as providing advice to the Digital Experience Manager (DEM) and other End User Experience stakeholders accordingly, always in the context of the end user, their experience of IT, and therefore productivity for the business.
What youll do
1. Driving Efficiency
* Identify opportunities for Automations & Remote Actions based on the customer environment
* Liaise with central EUA CoE to implement and test Automations & Remote Actions which may be relevant for implementation on their customer
* Work in conjunction with projects teams to drive better, data driven outcomes and adoption through specific dashboards and insight
* Use analytics to drive quicker and more accurate RCA and resolution
* Train and coach other service providing teams in the art of proactivity and the EUA tools
2. End User Experience
3. Proactive incident resolution fully automated fixes (self-heal) & User enabled fixes (through sel...