Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers, and make the most of every customer contact.
Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life.
Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life. Charlotte ArimatsuHead Nurse - The Village Vet Group
If you are looking for Customer Service Training tailored for a group or teams, please see our tailored skills training page.
Get it Tomorrow!
This Customer Service Course is also available as a 2-hour, one-to-one remote session. Choose your time. Have a briefing call from your trainer, and off you go.
This course is only available as one-to-one skills training.
Please contact us to discuss further options.
Location
London Training Rooms,
Suite 121
Business Design Centre,
52 Upper Street,
London, N1 0QH
How to find us
Manage your own feelings and behaviour while looking after your customers.
This customer service training course is for anyone who has contact with customers, whether face-to-face, remotely, over the phone, or electronically.
It will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult or abusive customers, and make the most of every customer contact.
You’ll gain the skills you need to develop customer loyalty, and we’ll teach you how to take care of yourself and feel confident in any customer situation.
This Customer Service Course is limited to 8 delegates, ensuring personal attention to everyone on the course.
2 quality trainers per group means a total focus on you.
2 Trainers
per
8 Delegates
Customer Service Course
DAY ONE:
Learn how to feel confident in any customer situation
How people behave when they feel threatened or face loss
Empathy
Let the customer feel heard while setting your own clear boundaries
Emotion vs Objectivity
Calm down an over-emotional customer
Scenarios you’ve encountered in the past
Moments of Truth
What happens in your organisation?
What safeguards could be put in place?
Customer Service Cycle
Simple way of looking at the entire customer interaction
What's the Payoff?
What it feels like to delight a customer
The knock-on effect
Defusing Phrases
Phrases to help defuse tricky situations
Head and Heart
Solving someone’s problem from the head, the heart, or a combination of both
How to choose the appropriate response
How Do I let Go?
Feelings, frustrations, and residue of a difficult or even abusive experience
This has to be the best customer services training I have ever attended. The course was made fun, and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process.
Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life.
Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life.
Charlotte ArimatsuHead Nurse - The Village Vet Group
This is a Hybrid Course
All of our Hybrid courses can be attended either in-person or remotely. Your choice!
This stunning new ‘Hybrid’ technology makes Remote Learning feel like being there with everyone else in a supportive community!
Ideal for International Customers
Our Hybrid courses are the ideal choice for international customers who would like the quality of an intimate meeting and the convenience of remote learning.
All our Customer Service Courses are evaluated and accredited to ensure they are of the highest quality, offering the best professional tuition possible.
This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.
You will receive a Certificate of Completion at the end of the programme.
A total of 6 (SIX) hours CPD study will be completed for this course.
Ongoing Support Service
* Email and telephone access to both of your trainers.
* You will also have access to the Customer Service post-course web page, giving access to extensive material and imagery including:
o Handouts used during the course
o New supportive material
o Impact Factory PDF documents
o Recommended reading and links to our favourite videos
Why Choose Impact Factory?
We provide a learning platform that is tailored to your professional growth, no matter your level of experience. Your training course will cover the topics in a fun and engaging way, delivering high-level concepts in a fresh, engaging way that is accessible to everyone.
Some of the reasons we believe in our ability to deliver you success:
* 5 Star rating on Google, from professionals just like you.
* 4.8/5 for Customer Experience and 4.9/5 for Our Product on Feefo, from verified individuals.
* A diverse delivery team, each bringing a unique delivery method.
* A track record of delivering value for organizations through the empowerment of their people.
#J-18808-Ljbffr