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One Stop - Customer Service Assistant, Balsall Common
Client: One Stop
Location: Balsall Common, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 5f33b3b4643a
Job Views: 8
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
One Stop • Balsall Common • Apply by 13-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will help ensure the store remains a safe place to work and shop.
You will be Responsible For:
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customer feedback through the ‘have your say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing safety training to ensure safe working conditions.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions, explaining actions to customers.
* Keeping the store clean, tidy, and organized, with clear aisles.
* Potentially running shifts in the absence of managers.
* Following all training to ensure safety and legal compliance.
* If applicable, managing Post Office operations, including passing background checks.
Flexible Working:
We support flexible working arrangements. Please discuss your needs during the application process.
Core Purpose:
Serving our customers, communities, and planet better every day.
Values:
* Customers are at the heart of everything we do
* We treat each other with respect
* We work as one team
* We make things easier
About us:
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
Please Note:
We hire individuals who have passed the school leaver’s age. Benefits include discounts, insurance, health services, flexible working, and more.
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