Overview
We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently. There is an expectation that you would be in the office at least 60% of the time (3 days a week) to support face-to-face collaboration. This position is advertised at 37 hours per week.
You will be part of a fast paced team looking after the Information Technology requirements of Service personnel in the South West. This includes the issue and support of equipment such as laptops, phones, and standalone equipment. Within the team you will be the Lead Subject Matter Expert (SME) for Standalone equipment requests and support.
Responsibilities
* SME and Point of Contact (PoC) for all Standalone matters within your Area of Responsibility (AoR), providing direction and guidance when required
* Liaise with MOD customers to ensure telecoms requests are justified and accompanied by a One Page Business Case for changes to current infrastructure and IT requests in accordance with Army Command Standing Orders
* Advise and support the Higher Executive Officer (HEO) Information & Communication Systems (ICS) with Standalone IT matters
* Complete site surveys as directed by HEO ICS to assess means of providing for Unit requirements regarding efficiency, value for money and legal or contractual obligations
* Management of the HQs IS Loan Pool
* Configuration and asset management of standalone fleet of desktop, laptop, and printer assets
* Procurement of standalone IT and AV peripherals and equipment while ensuring that the correct financial governance and compliance is adhered to
* Possible Line Management responsibilities for Administrative Officer ICS Clerk
Person specification
The ideal candidate will be a self-starter who can work without direction from their Line Manager, able to identify and undertake work in priority order. Keeping up to date with publications relating to all aspects of the Communication and Information Technology is vital, proactively reviewing newer versions once published is crucial. An organised practical approach to each working day is important to ensure work methodically through the Group Mailbox, responding appropriately to each new email while remaining mindful of GDPR at all times.
Behaviours
We\'ll assess you against these behaviours during the selection process:
* Delivering at Pace
* Seeing the Big Picture
* Communicating and Influencing
* Managing a Quality Service
Evidence required on your application form will cover:
* Delivering at Pace
* Seeing the Big Picture
* Communicating and Influencing
At application you will be asked to provide a personal statement of no more than 500 words evidencing your suitability against the person specification. You will also be assessed against additional behaviours:
* Seeing the Bigger Picture
* Delivering at Pace
* Communicating and Influencing
* Managing a Quality Service
Application and selection process
Application sifting will be scheduled within 7 days of the application closing date. Interviews are in person at Jellalabad Barracks; dates are subject to change based on business needs. Feedback is provided only if you attend an interview or assessment. Where plagiarism has been identified, applications may be withdrawn.
Equal opportunity and diversity
The Civil Service embraces diversity and promotes equal opportunities. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk.
Security and nationality
Successful candidates must undergo a criminal record check and meet security requirements. See our vetting charter and baseline personnel security standard. This job is broadly open to specified nationals and visa rules apply. See information on nationality requirements for full details.
Working for the Civil Service and benefits
The Civil Service Code sets out expected standards of behaviour. We recruit by merit on fair and open competition. We offer a range of benefits including: 25 days annual leave rising to 30 days, a defined benefit pension scheme, development opportunities, flexible working patterns, Employee Assistance Programme, enhanced parental leave, volunteering leave, on-site gym and dining facilities, parking, and more. We support ongoing professional development and may offer modern apprenticeships where appropriate.
Relocation expenses are not offered. A six-month probation applies to external MOD hires who are new to the Civil Service. Travel expenses for interview are not reimbursed. Department pay allowances may be reviewed. Outside interests declarations are required for successful candidates. The MOD has a zero-tolerance policy on unacceptable behaviours. Pre-employment checks will be carried out.
Notes
Smoking is prohibited in MOD workplaces under the Smoke-Free Working Environment policy. This policy applies to all personnel and visitors.
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