Inbound Sales Administrator
The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This fast-paced environment requires multitasking abilities and suits someone who enjoys exceeding customer expectations, both internal and external.
Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.
Requirements:
* Excellent interpersonal and communication skills
* Experience in Customer Service/Administration or a similar role
* Team player
* Organised and methodical approach
* Ability to multitask
* A satisfactory basic DBS check
Key Duties & Responsibilities:
* Handle all service-related customer orders, including requests, processing, dispatching, and managing information such as stock availability, delivery dates, and pricing
* Serve as the point of contact for sales inquiries, communicate requests to relevant BDMs or Distributors, and support Business Development Managers with quotations
* Provide confident customer care
* Respond promptly to sales inquiries daily
* Maintain accurate customer account details with current information in the DSE system
* Prepare export documentation accurately, ensuring compliance with Customs & Excise procedures
* Process and coordinate customer requests for online store approval and monitor subsequent sales orders
* Process credit card payments via online payment systems
* Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure high-quality products are delivered on time
* Assist in other areas of the company as required
Benefits include 25 days holiday plus bank holidays, life insurance, enhanced maternity/paternity pay, 5% pension contributions, and a company-wide performance-based annual bonus scheme.
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