Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a German speaker is required. The role would start in February and is a 6month contract initially.
Main Duties
* Reply to customer enquiries via a digital ticketing system through a range of channels
* Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
* Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
* Work collaboratively with teams across the business to uphold and improve customer service ratings
Skills and Knowledge
* Fluent German - written and spoken.
* You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
* Positive approach and creative thinker.
* Enthusiastic and self-motivated.
* Extensive customer service experience.
Salary, Hours and Benefits
* £13 per hour
* 37.5-hour week
* 6-month contract
* Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
* Office based, amazing working environment
* Breakfast supplied daily
* Free parking
* Free refreshments and snacks
* Casual dress code
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