Order Management Intern
As an Order Management Intern, you will support the sales and operations organization by managing customer orders from order booking through invoicing and delivery. This role combines order administration, customer service, and hands‑on logistics activities, including the handling and registration of demo and loan equipment onsite. You will play a key role in ensuring high‑quality order fulfillment and excellent service for customers in the UK and Ireland, while working closely with internal teams across sales, logistics, and finance.
Responsibilities
* Manage customer orders end‑to‑end, from order entry through invoicing and collection, ensuring accuracy, compliance, and timely execution.
* Validate orders to ensure compliance with internal policies, approvals, and contractual terms prior to order entry.
* Maintain high‑quality order backlog and ensure timely updates of key milestones, delivery dates, and order data in internal systems.
* Monitor customer plans versus actual performance and support improvements in order fulfillment (OTR).
* Provide shipping and billing instructions in accordance with contract terms and conditions.
* Follow up on collection issues related to order fulfillment delays.
Customer Service & Communication
* Manage a shared order management inbox, responding to customer and internal stakeholder requests in a timely and professional manner.
* Provide customer support related to order status and updates, pricing inquiries, and stock and delivery availability.
* Ensure a consistently high level of service for customers in the UK and Ireland.
Logistics & Equipment Handling
* Receive demo and loan equipment onsite and register equipment accurately upon receipt.
* Prepare, package, and store equipment in designated storage areas.
* Maintain correct inventory records.
* Perform basic equipment handling tasks, including cleaning equipment when required.
* Monitor and coordinate daily logistics flows and warehouse shipments.
* Follow shipment, installation, and application through reporting tools.
* Support logistics activities related to equipment relocation, working with approved external carriers.
Tools & Systems
* Sophia
* MyOrders
* Oracle
* eOM
Education & Background
* College or university education preferred but not mandatory.
* Interest in order management, operations, logistics, supply chain, or customer service.
* Previous experience in a similar environment is an advantage but not required.
Skills & Competencies
* Strong organizational skills and attention to detail.
* Ability to multitask and manage changing priorities.
* Proactive, flexible, and comfortable working independently.
* Service‑oriented mindset with a focus on customer satisfaction.
* Comfortable working with systems and structured processes.
Soft Skills & Mindset
* Curious, open‑minded, and hands‑on.
* Willing to learn and build new skills over time.
* Efficient, reliable, and adaptable to evolving responsibilities.
* Team‑oriented with clear and professional communication.
Equal Opportunity Employer Statement
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Contract Details
This position is offered as a one‑year contract to provide maternity cover, with responsibilities that may evolve over time depending on business needs and individual development. The role is full‑time and onsite from Monday to Thursday, with remote work on Fridays.
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