Oncology Clinical Support Worker/Navigator
The closing date is 18 February 2026
*** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff ***
An exciting opportunity has arisen for a compassionate and motivated Support Worker/Navigator to join the Worcestershire Acute Hospitals Oncology Clinical Nurse Specialist Team. We are looking for an individual who is passionate about delivering high quality person centred support for Oncology patients and also play a key role in the development and delivery of a new Patient-Centred Follow-up (PCFU) programme.
We are keen to hear from an individual who has the necessary drive, motivation and initiative to support and implement this service delivery for 12 months fixed term contract/secondment. Interviews will be expected to take place on Monday 2nd March 2026.
For further details/informal visits please contact Gaynor Jenkins, Directorate Support Manager, 01905 768914 or 07501 482064
Main duties of the job
The post holder will support the clinical teams in coordination of the patients pathway, assessment of patient/carer needs and the provision of general information, help and support to those within the Oncology Patient Centred Follow up programme.
The ideal candidate will have an understanding of cancer targets, patient pathways, care plans and holistic needs assessments. We are looking for a confident, enthusiastic and conscientious team player with excellent time-management and organisational skills who can work autonomously and well under pressure. The post holder will need excellent communication skills and an ability to deal with complex situations with service users and clinicians over the phone and in person.
To work under the direction of the registered nurse providing high quality person centred support for Oncology patients, particularly those on the Oncology Patient Centred Follow-up (PCFU) Programme
The role involves supporting aspects of care delivery, coordination of the patients pathway, assessment of patient/carer needs and the provision of general information, help and support to those within the Oncology Patient Centred Follow up programme.
To be an extended member of the Oncology MDT, ensuring effective communication across the Trust, Tertiary providers, Primary Care and statutory and voluntary agencies.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job responsibilities
****************** see Job Description in Supporting Information ********************************************************************************************************************
Person Specification
Experience
* Experience of multi professional working
* Experience of customer service or dealing with service users or the general public
* Able to demonstrate evidence of working within the multi- disciplinary team
* Previous cancer pathway experience
* Previous acute hospital experience
Other job requirements
* Travel to other Trust sites within the County as required
* Adaptable and flexible according to the demands of the service.
* Maintain confidentiality at all times
Qualifications
* GCSE - O Level Grade A-C or equivalent in Maths and English
* NVQ Level 3 or equivalent
* Competent in the use of Microsoft Office software in particular Excel and Word
* Some clinical experience
Knowledge and skills
* Decision making ability
* Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
* Demonstrate a caring manner with an understanding disposition
* Ability to organise self, working to deadlines and ensuring quality standards
* Flexibility and able to adapt to change
* Proven ability of working on own initiative
* Able to work as part of a team
* Ability to establish effective working relationships
* Planning ability
* Organisational skills
* Motivated and resourceful
* Demonstrate ability to use an NHS Patient Administration System
* Knowledge of cancer optimal pathways and targets
* Analytical skills
* Ability to deal with worried people accessing the service
Personal Qualities
* Flexible attitude and approach to work
* Ability to deal with emotional situations
* Ability to prioritise and work under pressure
* Demonstrates a person centred approach to care
* Good understanding of the national drivers for cancer within the NHS.
Herefordshire and Worcestershire NHS Staff Job Vacancy
* This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Worcestershire Acute Hospitals NHS Trust
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