Rich Glen is a proudly family-owned brand built on olive cultivation, thoughtful craftsmanship and exceptional retail experiences.
What began in 1998, when father and son Franc and Daimien planted over 35,000 olive trees, has grown into something far more meaningful than a farm - it's become a place where generations create, craft, and care for something truly special.
Today, we harvest olives from 36,000 thriving trees and produce thousands of cold-pressed Extra Virgin Olive Oil each year.
At Rich Glen, success is driven by more than commercial metrics. It's measured in the care we put into each product, the sustainability that underpins every decision, and the moments of connection we create with our customers every day.
About the Role:
Lead with purpose, presence and heart - motivating a team who deliver the wow factor every day. You set clear expectations, drive accountability, and foster a respectful, supportive environment where exceptional service happens naturally, and every team member feels valued.
Create an unforgettable in-store experience, ensuring the Provedore feels vibrant, welcoming and deeply connected to our farm story. From warm greetings to genuine conversations and an energised atmosphere, you champion the moments that elevate the customer experience and uphold the standards that define Rich Glen.
Guide the store's performance with confidence and clarity. You balance day-to-day execution with strategic planning, strong decision‑making and a commitment to excellence. You manage budgets, rosters and operations with integrity – ensuring the store thrives today while building strong foundations for the future.
Your Experience
You're an experienced retail leader, skilled in coaching teams, resolving challenges quickly and creating a workplace where people feel supported, motivated and proud of their work.
You bring strong operational and financial capability – understanding key retail metrics, managing budgets, optimising rosters and achieving sales targets, while maintaining a customer experience grounded in quality, care and authenticity.
You excel in a high‑paced environment, staying calm and effective under pressure. You make sound decisions, adapt to change and uphold safety and compliance.
Qualifications & experience
Previous experience in a managerial role within the food and/or skin care retail industry.
Strong leadership skills to effectively coach, mentor, and motivate a diverse team.
Excellent communication and conflict resolution abilities.
Proficiency in financial analysis, budgeting, and P&L management. Proven ability to achieve sales, wages, KPI & stock loss targets.
Familiarity with roster scheduling software and retail management systems.
Awareness of applicable laws and regulations governing employee relations and food safety.
Strong problem‑solving and decision‑making skills.
Flexibility to adapt to changing business needs and work in a fast‑paced environment.
Commitment to maintaining high standards of customer service and operational excellence.
Resourcefulness – find the way or make the way.
Tasks & responsibilities
Support Ongoing Learning and Development: Consistently support the learning and development of all team members by providing direct feedback, coaching, mentoring, and career‑path guidance. Proactively address performance concerns and encourage personal growth within the team.
Career Path Guidance: Engage in career discussions with team members to reinforce their understanding of how working at the retail shop will contribute to their personal and professional growth.
Roster Management: Plan and prepare team rosters based on seasonal requirements, availability, and budget considerations.
Employee Relations: Take responsibility for employee relations issues, including identifying and resolving conflicts, addressing performance, and knowing when to work with HR to take appropriate action.
Profit and Loss Management: Manage the store's profit and loss (P&L) in alignment with goals, identify areas for improvement, and implement thoughtful strategies to maintain and increase profitability.
Strategic Planning: Participate in high‑level quarterly and annual planning for the store, participate in recruiting and oversee training and development initiatives to build a skilled, motivated team.
Floor Operations: Ensure the availability of necessary resources, monitor customer service excellence, and resolve any operational issues or customer complaints.
Safety and Compliance: Understand and adhere to our safety policies and procedures to maintain a safe work environment for employees and customers.
INSPIRE, influence and coach a strong team!
A generous salary package and meaningful team benefits, recognising the value you bring to the Provedore and the wider Rich Glen group.
Opportunities for real growth – professionally and personally, with support to expand your skills, confidence and long‑term career path.
A dynamic, uplifting environment, where you're surrounded by a supportive team that genuinely cares for one another.
A culture where your ideas are welcomed and acted on, with open communication, resourcefulness and swift decision‑making that allows you to create real impact.
Thoughtful acknowledgements for milestones and achievements, celebrating your contributions and the moments that matter.
Being part of a leadership group like no other: A team committed to showing up as their best each day for themselves, their people and their broader community.
Unlock job insights
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a store manager?
* Do you hold a current Food Safety certificate?
* How many years of retail management experience do you have?
* Do you have experience working towards targets and KPIs?
* Have you worked in a role where you were responsible for stock control?
* Do you have experience with inventory management?
What can I earn as a Retail Store Manager
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