Concierge
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Concierge Teamat the exclusive Grand Central Hotel, Belfast.
Under the inspiring leadership of our Head Concierge, Ciaran Plummer, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.Hours vary to cover breakfast, lunch, dinner and evening functions.
The salary for this full-time position is £22,568 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
To be responsible for providing a professional concierge service for the greatest enjoyment of the guests and the maximum profit contribution to the hotel.
1.To welcome guests to the hotel, directing and assisting them as required.
2.To provide guests with information on facilities, services, events and attractions, tours, travel routes and transport schedules, arranging tickets, bookings, appointments and reservations as required.
3.To provide guests with maps, brochures and other literature, relevant to the area.
4.To be aware of all hotel services and proactive in the sale of these to guests.
5.To ensure you handle, store and deliver guest luggage to the appropriate destination
6.To provide a guest car parking valet service
7.To assist guests with any reasonable request for hotel services.
8.To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
9.To work effectively with colleagues to ensure an harmonious working environment where all employees are treated with respect and dignity.
10.To maintain the security of guest property and storage areas at all times, immediately reporting any breaches.
11.To comply with all health, safety and hygiene policies and procedures.
12.To respond to guest complaints and in the first instance find the appropriate solution.
13.To ensure that guest concerns, complaints and difficulties are dealt with courteously andefficiently, reporting them to the Head Concierge/Duty Manager.
14.Any other duties as required by management.
About You
We would love you to have some similar previous experience and a passion for excellent guest service.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
* Right to Work in the United Kingdom
* Must be educated to GCSE standard or the equivalent with grades A-C in English and Maths.
* Full clean driving licence with no penalty points.
* Good communication and basic numeracy skills
* Smart well groomed appearance is essential
* Must have excellent attention to detail
* Work well under pressure and be a team player
Desired Criteria
* Previous experience in a similar role.
* Previous hospitality experience
Skills you'll need
* Hospitality
* Exceptional Customer Service Skills
* Valet Parking Skills
* Local Knowledge Skills
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