Job Summary
Ross & Friends is seeking dedicated Operation Assistants to join our dynamic team. This role combines customer service, animal care, and park operations to ensure that both dogs and their owners enjoy a safe, welcoming, and fun environment. The ideal candidate will have a passion for animals, excellent people skills, and the ability to remain calm under pressure.
Customer Experience & Engagement
* Foster a welcoming and inclusive environment for dog owners and their pets.
* Meet and greet customers, respond to their questions, and provide assistance as needed.
* Give tours to new customers and explain park features.
* Address customer concerns and complaints promptly and professionally.
* Booking checkins and verify that each booking meets park requirements.
Safety & Dog Supervision
* Monitor dog behavior and interactions to ensure a safe and positive environment.
* Intervene appropriately in cases of aggressive or unsafe behavior.
* Promote positive socialization among dogs and guide owners on safe practices.
* Administer basic first aid to dogs for minor injuries.
* Handle emergency situations, such as dog fights or injuries, including contacting authorities or veterinary services if required.
* Keep accurate records of incidents and issues during shifts.
Park Operations
* Ensure visitors follow park rules and regulations, and clearly communicate the importance of compliance.
* Perform regular safety checks across the park and facilities.
* Coordinate repairs and improvements as needed.
Skills
* Experience working with animals preferred.
* Strong customer service and communication skills.
* Ability to remain calm and act decisively in high-stress situations.
* Physically fit and comfortable working outdoors in varying weather conditions.
* Reliable, punctual, and self-motivated with attention to detail.
Job Types: Full-time, Part-time, Temp to perm, Graduate
Pay: £8.00-£13.00 per hour
Expected hours: 30 – 50 per week
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site gym
* On-site parking
* Store discount
Work Location: In person