Salary: £35,000 - 41,000 per year Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Technologies: Support SQL Windows More: We are a leading software provider specialising in innovative solutions for business and finance processes, seeking a Software Support Analyst to join our team in Southampton on a permament basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. We offer a competitive salary of up to £41,000 along with many attractive benefits, and the ability to work from home 3-4 days per week after passing probation. last updated 18 week of 2026