Description Make a Difference Where It Matters We're looking for an enthusiastic and solutions-focused IT Technician to join our dynamic IT team at Plumpton College. This is an excellent opportunity to play a vital role in providing high-quality IT support across our vibrant, forward-thinking land and environmental college. As an IT Technician, you will be responsible for delivering 1st and 2nd line support across hardware, software, and network systems to ensure a smooth, responsive IT experience for students, staff, and stakeholders. Working closely with the IT Manager and wider team, you'll ensure IT operations run efficiently across all our campuses. What You'll Do: Provide timely and professional 1st and 2nd line IT support Resolve helpdesk incidents using HALO ITSM and maintain accurate technical documentation Assist with hardware/software rollouts, system maintenance, and asset management Support CPD delivery and onboarding of new users Collaborate with senior staff to implement service improvements What We're Looking For: Strong communication and customer service skills At least one year of experience in an IT helpdesk environment IT qualification or equivalent experience Proficiency with Microsoft client, server, and cloud systems Full, clean UK driving licence You'll benefit from: A competitive salary Up to 26 days annual leave plus bank holidays (pro rata), and up to 5 efficiency days at Christmas Membership of the Local Government Pension Scheme Comprehensive CPD and in-house teacher training (where applicable) A structured 6-month probationary period with full support Free cake and a hot drink on your birthday Free onsite parking and use of our on-site gym Discounted Plumpton wine and short courses Cycle to work scheme Employee Assistance Programme and mental health support Regular EDI networking events for menopause, LGBTQ, men's health and more We are a Disability Confident Committed employer and have signed the Menopause Pledge. Ready to Make a Difference? Join a forward-thinking college where your expertise can truly make an impact. Help us deliver high-quality, industry-relevant education that prepares our learners for meaningful futures. Apply today and be part of something extraordinary. We may interview or close the vacancy early if we receive a high volume of strong applications-so don't delay! Plumpton College is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all backgrounds.