Operations Officer
(Temporary Contract- 3 Months)
Location: Aldershot (office-based)
Pay: £15.30 per hour
Start Date: ASAP
Contract Length: Up to 3 months
Brook Street are currently recruiting for an Operations Officer to join a government organisation.
Job Summary
This role sits within a specialist investigations team responsible for improving safety by examining accidents and serious incidents and making recommendations to prevent recurrence. The team conducts investigations both within the UK and internationally where there is a UK interest.
Due to the nature of the work, you may be exposed to sensitive and potentially distressing information, including imagery (video and photographs), and may be required to communicate with individuals affected by traumatic events. Applicants should carefully consider this before applying.
Key Responsibilities
* Answering calls on a reporting line, accurately recording details of incidents and supporting duty coordinators
* Assisting with follow-up enquiries to gather key information
* Maintaining and quality checking information within the case management system
* Supporting investigation processes, including proofreading documents and sending communications to stakeholders
* Booking travel and accommodation for deployments and business trips
* Monitoring shared inboxes and responding to enquiries from the public and external organisations
* Updating central contact records
* Providing general administrative support, including reception and switchboard duties
Working Hours
* Monday to Thursday: 08:30 - 17:00
* Friday: 08:30 - 16:30
Location
The office is based in Aldershot, in a semi-rural area near Farnborough. Please note this location is not served by public transport. Free secure parking and bicycle storage are available on site.
Person Specification
* Excellent verbal and written communication skills
* Confident telephone manner with the ability to handle sensitive conversations with empathy and professionalism
* Strong organisational skills and high attention to detail
* Proficient in Microsoft Office
* Ability to work effectively within a team and manage a varied workload
If you are looking for a rewarding role where you can contribute to meaningful work, apply now.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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