Join to apply for the TEAM LEADER role at Body Shop (The)
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Join to apply for the TEAM LEADER role at Body Shop (The)
About The Body Shop
When Anita Roddick founded The Body Shop in 1976, her vision was to create a business as a force for good. Over 40 years later, we are proud to pioneer cruelty-free beauty. We are the original ethical beauty brand with a focus on empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic posters to our vegetarian products and campaigns. We stand for honesty and doing things differently.
We are committed to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever. Breaking the mold comes naturally to us, and we seek someone who is not afraid to innovate.
Your role in a nutshell
To support the store management team in driving sales and profit by supervising and coaching customer consultants. In the absence of store management, demonstrate leadership by delivering an exceptional customer experience, ensuring adherence to company policies, and upholding The Body Shop's values and vision.
More About The Role
Customer Experience
Work independently with minimal guidance, handle customer concerns effectively, and provide feedback to management. Support store maintenance, inventory, and operational guidelines. Coach Customer Consultants to meet service standards and promote The Body Shop campaigns.
Delivery
Understand sales trends, use storytelling to enhance customer experience, and adapt to retail changes. Operate multiple systems, meet sales targets, and assist in recruiting. Perform opening and closing procedures as per standards and coordinate between customers, team, and management.
Teamwork and People Management
Be a supportive team player, embrace change, and help train new staff. Attract and retain talent that reflects our brand values.
What We Look For
* Experience in customer service with a passion for beauty and retail
* Effective communication and operational skills
* Strong interpersonal skills for rapport building and solutions
* Positive attitude and willingness to develop
* Ability to multitask, manage time, and work flexible hours
Talent Drivers
Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management
* Industries: Strategic Management Services
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