We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. About Us We’re UserTesting, a leader in human insights. We believe the path to human understanding and great experiences starts with a shared perspective—seeing and hearing how someone interacts with the world around them. At UserTesting, you’ll help organizations discover the human side of business—transforming how they collaborate, innovate, and bring new ideas to market. With more than 3,400 customers across 50 countries—including 75 of the Fortune 100—UserTesting empowers businesses to connect with their audiences in ways that are naturally and intentionally human. If you're ready to help build the engine for human understanding, we'd love to meet you. The Opportunity We're looking for a Global Workplace Partner to lead the operational strategy and execution of our office environments around the world. You’ll be responsible for driving global standards in compliance, safety, and experience—ensuring our workplaces are engaging, efficient, and aligned with the needs of our teams. In this role, you’ll directly manage critical workplace programs, partner with cross-functional teams, and lead our network of Site Coordinators to create a consistent and world-class workplace experience across the globe. You’ll report into the Head of People Operations. The Team Our People Team spans across the U.S., Canada, UK, Spain, and France, and includes functions like People Business Partners, People Ops, IDEB, Employee Experience, L&D, Workplace and Culture, and Talent Acquisition. We’re a collaborative, people-first group committed to creating a great experience for every employee—wherever they’re based. What You’ll Be Doing Operational Leadership Own our global office strategy—space planning, openings/closures, and utilization Manage workspace provider relationships (e.g. WeWork strategy) Develop and manage global workplace operations and experience standards Maintain open feedback channels for employee workplace concerns Compliance and Safety Lead global emergency preparedness, evacuation plans, and response protocols Ensure workplace compliance and maintain updated safety documentation Manage visitor access and security consistency across office locations Coordinate fire warden and first aider training programs Oversee ergonomic assessments and accommodations Site Coordination Own global workplace task execution across all office locations Partner with Site Coordinators to maintain operational consistency Assess site-level staffing needs and support models Collaborate across HR, Legal, People Experience, EAs, and more to align efforts Support the transition of responsibilities to appropriate teams where needed What We’re Looking For Extensive experience in workplace operations, facilities, or office services within a global, multi-site environment Proven success managing vendors and compliance across geographies Strong project management and organizational skills Strategic mindset with a hands-on approach to execution Ability to build strong cross-functional relationships and influence stakeholders Comfort working in fast-paced, high-growth settings Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows some groups are less likely to apply unless they meet every requirement—but you might be just the right person for this or other roles. We believe diverse perspectives foster the innovation we need to thrive, and we’re committed to building a team that reflects a variety of backgrounds, experiences, and skills. Application Process Meet with a Recruiter Meet the Hiring Manager Skill & Stakeholder Interviews Offer Stage Accommodations At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. If you need accommodations or have specific requests during the interview process, please contact us at: talentexperience@usertesting.com. If you'd prefer to speak to someone directly, just let us know. UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.