Job Description
Competitive salary of £75,000 per year plus 30% Bonus scheme & company car scheme.
Sapphire Vehicles Services Limited is a leading commercial vehicle maintenance company providing a comprehensive range of services to support both new and established businesses.
Currently operating 17 depots throughout the UK, Sapphire supports customers from a variety of industries with the day-to-day running of their commercial vehicles.
We are now seeking an experienced Depot / Franchise Manager to join our team in Basingstoke. This is a key leadership role responsible for overseeing the fleet workshop operation alongside multi-franchise dealer standards, including Daimler Trucks and Isuzu.
This is an exciting opportunity to join a fast-growing business offering strong career progression and the chance to lead a high-performing depot.
As the Depot / Franchise Manager, you will be responsible for:
* Leading the depot across all operational areas, including workshop, service and parts
* Managing direct reports including the Workshop Manager, Admin/Service Supervisor and Parts team
* Developing and implementing depot standards and procedures
* Setting and maintaining service levels to achieve all KPI’s set by customers and manufacturers
* Building and maintaining strong relationships with customers and manufacturers
* Ensuring response and delivery times are consistently met
* Driving improvements in service methods to increase efficiency and productivity
* Managing WIP levels to meet agreed targets
* Resolving service issues and customer complaints in a timely and professional manner
* Conducting appraisals and supporting the development of team members
* Producing and presenting reports to senior management
* Supporting commercial growth and business development opportunities
* Ensuring the depot operates in line with company and franchise standards
* Maintaining full compliance with Health & Safety, ISO standards and all statutory requirements
* Ensuring budgeted financial performance is achieved or exceeded
As the Depot / Franchise Manager, you will have:
* Strong technical background with a City & Guilds qualification (preferred)
* Previous experience managing a commercial vehicle workshop (essential)
* Experience within a commercial vehicle dealership environment (preferred)
* Experience with Mercedes/Daimler Truck dealerships (advantageous)
* Knowledge of systems such as Keyloop and e-WIP (preferred)
* Good IT skills and general education
* IOSH qualification (preferred)
* Management qualification (advantageous)
* Full clean driving licence
Key Skills & Competencies:
* Strong leadership and people management skills
* Excellent organisational and interpersonal skills
* In-depth knowledge of industry best practices and standards
* Strong problem-solving ability
* High attention to detail
* Ability to influence, motivate and develop teams
Job Details:
* Location: Basingstoke
* Reporting to: Regional Manager
* Job Type: Full-time, Permanent
Salary & Benefits:
* £75,000 basic salary
* 30% bonus scheme
* Company car scheme
* Company pension
* Career progression opportunities within a growing business