2nd Line IT Support Engineer (Cloud) * Taunton, Somerset (Hybrid-working) * Up to £35,000 per year * Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.) Skills and Experience: * Minimum of 3 years' experience in a similar IT support role * Experience using service desk tools and remote support software * Administration experience in medium-sized corporate IT environments, including operational and break/fix activities * Familiarity with ITIL processes and SLAs * Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related O365 admin Centre. * Cloud knowledge of ideally Azure but AWS also considered * Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC) * Windows Server experience * Provide 2nd Line support remotely, over the phone and on client sites * Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure * Contribute to knowledge base documentation and process improvements * Any knowledge of Intune and PowerShell desirable, but not essential NB: A valid UK Driving Licence is essential for this role. The Opportunity: My client who are a managed service provider in Somerset and they are currently looking for a 2nd Line Support Engineer (Cloud) on a permanent basis. The role would be excellent for a dynamic, customer-facing individual with strong IT support experience, excellent problem-solving skills and the flexibility to travel to client sites across the UK. You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations and serving as an escalation point for complex technical issues. The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills. Applications: Please contact John here at ISR to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about the technology sector?