We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.
At Monzo, we’re on a mission to make money work for everyone. The Wealth Collective is at the heart of this. We aren’t just building features; we’re helping people navigate the most complex and high-stakes parts of their financial lives.
We are looking for a hybrid leader: a world-class mixed-methods practitioner who can navigate the knotty challenges of a new financial landscape while providing supportive, transparent line management for a high-performing researcher.
Responsibilities and Qualifications
* Having a demonstrable and significant positive impact on customer outcomes across the Monzo experience, both directly and indirectly.
* Having a tangible influence on Monzo's north star metrics and commercial outcomes.
* Prioritising the biggest opportunities for impact and helping others do the same.
* Identifying the most important research questions for Monzo, flexing your focus between teams or domains in the company to do so.
* Choosing the right method, often pioneering new approaches to running complex research projects beyond your and the team's comfort zone, levelling up our capabilities as you go.
* Shaping projects and strategies that balance pace, quality and breadth of focus to have the most impact, delegating to others when appropriate.
* Drawing on a range of data sources and working closely with cross-discipline leaders where needed to robustly answer the questions that are most important to Monzo.
* Communicating actionable user insights with such clarity that they are consistently used to define strategy across the organisation.
* Partnering closely with leaders beyond your discipline, and modelling better ways of cross functional working which raises the bar for all.
* Translating your insights and Monzo's strategic direction into a clear and actionable plan for the teams you work with, helping us make progress towards our product vision.
* You're passionate about making money work for everyone.
* You ideally have experience working in a product-led environment, as a high performing individual contributor.
* You have a passion/interest for mentoring and coaching user researchers.
* You proactively set the conditions for others to deliver in ambiguous or changing contexts, both within squads and across the organisation.
* You solve systemic issues caused by complexity, making things better for those who come after you.
* You're a visible role model for respectfully driving positive customer and business outcomes - even under challenging team circumstances.
* You proactively and consistently find ways to raise the bar for your discipline and others, giving timely, respectful feedback when needed.
* You role model resilience, and you help others take a measured approach to outlining the trade-offs of different options before deciding which route to pursue, keeping pace while you do so.
* You're recognised as the expert in your field of research and you have scaled the support you provide others to drive extensive improvements across the organisation.
* You identify opportunities your wider team's impact, culture and community of practice, and you're pragmatic in aiming for progress over perfection.
* You take responsibility for the successful growing of the research teams you're in - helping identify where new skillsets are needed, bringing in the right people, and creating the conditions for them to be successful.
What’s in it for you
* We’ll help you relocate to the UK.
* We can sponsor your visa.
* This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
* We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
* £1,000 learning budget each year to use on books, training courses and conferences.
* We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
The closing date for applications is 22nd May.
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
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