Leeds - England - United Kingdom of Great Britain and Northern Ireland
Join the CBRE Global Workplace Solutions team as a Helpdesk Operator!
Are you skilled in Customer Service and looking for a new role?
CBRE Global Workplace Solutions is a leading global facilities management company, and were looking for a Helpdesk Operator to join our team in Leeds.
What You’ll Do
* Helpdesk Operations: Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensure all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
* Communication & Service: Maintain communication throughout reactive jobs with the client and CBRE operational teams.
* Performance & Improvement: Review subcontractor performance and identify and implement improvements to enhance performance.
* Financial Procedures: Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.
* Culture & Compliance: Foster CBREs RISE values within the team and assist with other assigned duties.
Qualifications
* Good basic education (GCSE or equivalent) including English and Maths.
Knowledge
* Proficient in Microsoft Office (Outlook, Word, Excel, etc.).
* Experience with CAFM systems would be advantageous.
Experience & Skills
* Customer‑focused experience with excellent communication and organisational skills.
* Experience in a contact centre or customer‑facing role would be highly beneficial.
Attributes
* Detail‑oriented, reliable, and able to work independently and as part of a team.
Why CBRE GWS?
Join a leading global company and expand your horizons. Enjoy ample opportunities for skill development and professional advancement. Contribute to a safe, inclusive, and positive work environment.
Dont miss this exciting opportunity! Join one of the UKs leading FM providers and build your career. Apply now!
Service line: GWS Segment
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