Company Overview
Ultamation Limited specialises in software engineering services for the automation and audio/video industries. The company is renowned for its award‑winning work on some of the most advanced automated homes globally, having received multiple prestigious awards such as CEDIA and Crestron Integration recognitions. It has collaborated with leading manufacturers, including Apple, Bluesound, and Crestron. Ultamation is dedicated to championing solid engineering principles and best practices in software development while delivering innovative integration solutions.
Role Description
This is a full‑time on‑site role for a Technical Assistant based in Liverpool. The Technical Assistant will be responsible for providing technical support to clients, assisting with technical queries, and ensuring high levels of customer satisfaction. The role involves applying analytical skills to troubleshoot issues, delivering excellent customer service, and effectively communicating solutions to team members and clients.
Qualifications
* Proficiency in Technical Assistance and Technical Support to address system and device‑related issues
* Strong Analytical Skills for diagnosing and resolving complex technical problems
* Excellent Communication skills to effectively collaborate with team members and provide clear guidance to clients
* Customer Service skills to ensure client satisfaction by understanding and addressing their needs
* Ability to work well independently and in a team environment
* Familiarity with automation or audio/video technologies is an advantage
* Relevant certifications or coursework in technical support or related fields is a plus
Seniority Level
Entry level
Employment Type
Full‑time
Industry
Software Development
Location
Liverpool, England, United Kingdom
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