Compliance & quality technician

Compliance & Quality Technician
Manchester | Hybrid Working (2 Days Office / 3 Days Home)
£27,000 - £30,000 + Bonus + Benefits
Are you currently working within Food Manufacturing Quality or Technical and looking for a role that offers more variety, greater exposure to the wider technical function, and genuine hybrid working?
We are recruiting for a Compliance & Quality Technician to join an established Technical team supporting a portfolio of premium consumer products supplied globally.
This is an excellent opportunity for someone with around 12 months+ experience within a food manufacturing quality, technical or compliance environment who is looking to broaden their experience beyond factory floor quality activities.
The Role
Working as part of a collaborative Technical team, the position is split broadly between complaints management and product quality/compliance activities.
Key responsibilities will include:
* Managing customer complaints from receipt through to resolution
* Conducting investigations and root cause analysis
* Liaising with suppliers, manufacturing partners and internal stakeholders
* Monitoring complaint trends and supporting continuous improvement activities
* Responding to technical queries from customers and internal departments
* Coordinating product testing programmes with external laboratories
* Reviewing product testing results and identifying trends
* Supporting product quality, compliance and food safety activities
* Assisting with technical documentation and compliance administration
* Supporting supplier quality and performance initiatives
* Producing reports and KPI information as required
About You
We are keen to speak with candidates who have experience within:
* Quality Assurance
* Quality Control
* Technical
* Compliance
* Food Safety
You may currently be working as a:
* QA Technician
* Quality Technician
* QA Assistant
* Technical Assistant
* Quality Coordinator
* Junior Technologist
* Technical Administrator
To be considered you will ideally have:
* At least 12 months' experience within a food manufacturing quality or technical environment
* Experience of complaint investigations, non-conformances or root cause analysis
* Understanding of HACCP, GMP and food safety principles
* Strong organisational and communication skills
* Good attention to detail and analytical ability
* Strong Microsoft Office skills
What's In It For You?
Hybrid working (2 days office / 3 days home)
Annual bonus scheme
Private healthcare
25 days holiday plus bank holidays
Additional day off for your birthday
Employee discount scheme
Wellbeing support initiatives
Professional development opportunities
Join a supportive Technical team with genuine career development opportunities
If you're looking to move away from a traditional factory-based QA role and gain broader exposure across complaints, compliance, product quality and supplier management, we'd love to hear from you